Measuring expertise: Letting usage speak for itself w/ Josh Levin (manager, customer architecture @ Honeycomb.io)

For those in Customer Success, making sense of dense usage data can be a daunting task, especially if you're trying to build a model of user expertise. In this talk, we discuss how to develop a better, usage data-driven understanding of your user base using cohort analysis, leveraging some nifty data visualization techniques, and sharing how to standardize the information around your organization.